FAQ
Approved returns are eligible for exchange only. Eligible exchange items are limited to the same style product, or a product of equal value.
ClearPoint Medical is not responsible for return shipping; we recommend selecting a carrier with delivery and tracking confirmation capabilities.
To initiate a product exchange, contact Customer Care 1-866-694-7799 or info@clearpointmd.com within 10 days of receiving your order to obtain a Exchange Authorization (EA). Returned items will not be accepted nor exchanged after this 10 day period.
exchanges are subject to the following conditions:
- Items returned without an EA will not be accepted for exchange
- If you purchased ClearPoint Medical products from a third party vendor such as a surgery center, website or distributor, you must contact that vendor to verify its return protocol
- Products will be inspected prior to acceptance for exchange. Items which have been worn, soiled, altered, washed, exposed to lotions/fragrances will be refused
- Items must be in original packaging with all tags in place
- EA number must be visible on package
Approved exchanges are eligible for an exchange. ClearPoint Medical is not responsible for return shipping; we recommend selecting a carrier such as FedEx or UPS with delivery and tracking confirmation capabilities.
In order to avoid purchasing incorrectly sized garments, we strongly suggest that you consult the relevant sizing chart(s) on our website. In addition, our sales and customer care team will be pleased to assist you with product and sizing questions and selection.
Do I need a compression garment or can I just wear active wear?
Compression garments are engineered to provide constant and sustained levels of compression during the recovery process. They are also designed for long-term wear. Active wear is not designed for long term wear, nor is it designed to provide constant and sustained levels of compression.
Do I need more than one garment?
Generally you will be placed in a garment immediately after surgery and will be required to wear it for a lengthy period of time. This garment will need to be washed as fluids may soil the garment. For optimum results we recommend buying a second garment so when one is being washed you have an alternate garment to wear for continued compression.
What is a first stage garment?
First stage garments have zippers, and hook and eye closures for ease of application following your surgery.
What is a second stage garment?
Second stage garments are made smaller than the first stage garments. They are pull on type garments with a closed crotch and do not have any hook and eye closures or zippers.
Do ClearPoint Medical garments have an open-crotch design?
To provide constant and sustained levels of compression for continuous wear, our first stage garments have an open-crotch design to accommodate body elimination.
How will I know the size and style of the garment I need to purchase?
Finding a good fitting garment begins by discussing with our experienced team of representatives which garments will best suit your surgical needs. We will ask for your measurements to determine that each garment provides the right amount of compression for your body type.
How do I care for my garment?
- Hand wash in cold water using a mild detergent
- Cold water rinse and hang dry
- Do not machine wash
- Do not machine dry
- Do not use bleach
- Remove stains by rubbing baking soda, an environmentally friendly compound, on the area(s).
- Baking soda can also be used as an alternative to detergent
Method of payments accepted :
How will my order be shipped?
For international destinations, please contact customer service at 1-866-694-7799 for assistance.
Orders received before 11 am EST will be shipped on the same day in Canada
Orders received before 3 pm EST will be shipped on the same day in United States
Orders are shipped Monday through Friday, excluding holidays from our upstate New York distribution centre. Orders placed on a holiday, weekend or past the cut-off will ship the next business day.